Policies

Our Policies

CANCELLATION POLICY

All trial fees, retainers, deposits and final payments are non-refundable. All payments are due as agreed upon. If your event date changes please let us know. All changes must be made within the time frame agreed upon on your contract or invoice. This is non negotiable. Once your contract is signed and your deposit is obtained the services contracted cannot be changed. Services can be added up to 90 days prior to your event date based on our availability.

WORK ENVIRONMENT

CANCELLATION POLICY

Please have an area on location that's clean and cool *Temp 73 degrees* where we can comfortably set up. We travel with lighting, hot tools, and makeup chairs. We need ample space to set up to ensure you the highest quality of service. We will wipe down the area and sterilize the space for your safety and ours. We are here for you and want to make sure everything is perfect. If we feel that we are being mistreated we will communicate that to you immediately. If the problem persist we will inform you that our services will no longer continue and we will kindly leave. Please respect our artists & stylists. We want to feel safe when we are working and will not tolerate working in an unsafe or extremely loud environment. We will always provide you the same kindness and courtesy.

TRAVEL/HOTEL POLICY

Travel rates apply.

Our travel rates are based on the IRS's mileage fee for the current year plus tolls. Please inquire for rates.

Hotel parking must be covered per artists and stylists performing services at your event. Valet or self parking. This is non negotiable.

LATE POLICY

TRAVEL/HOTEL POLICY

A late fee of $25 (per artist/stylist) will be charged for every 15 minutes of delay when a client is late for a scheduled appointment time. If scheduled makeup time exceeds allotted times because of the client delay this will also result in a $25 fee. This must be paid for in cash before the artist or client leaves. This rate will also be included for anyone in your booked party. If the client is late on your event date the time is deducted from their scheduled appointment time. If the artist is not finished at the end of the allotted time because of client tardiness the artist will have to start the next client. If the artist has time at the end they will finish the client who was late. The artist is not responsible for tardiness and unfinished makeup due to the client being late. This late policy is the same for trial Runs.

This is Non-Negotiable.

Safety Policy

We care about your safety

Our team will be wearing face masks during all services. Some of our girls may even consider wearing shields. We will excuse ourselves after each client to sanitize our hands & tools. We generally regularly do this practice, We ask that while we are providing your services you are not talking on your cell phones. We are in very close contact when providing services. If you need to take the call we will gladly stop. We will step away. We will resume when you are finished with your call. We ask if you are sick to let us know so we can reschedule your service. If one of our service providers becomes ill you will be assigned to another makeup artist or stylist. This is a time of uncertainty for us all. We want to ensure that these practices will not change our level of service to you. We will provide the same outstanding service we have been.